On-Demand Webinar -
Service Issue Resolution for High-Tech Durable OEMs

This webinar covers: 

• Best practices and lessons learned for coordinating diagnostics across customer, contact center and technician channels.
• The five key steps in the technician sequence of issue resolution—Asset Knowledge, Diagnosis, Repair, Parts and Channel Collaboration.
• Examples of how integrated issue resolution improves call and dispatch avoidance rates, warranty reduction, first time fix rates, and emerging issue detection.
• Customer use case examples of how operational results positively impact the bottom line.

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