Many organizations today employ a depot-based model to manage their service assets. In this scenario, the asset that needs to be repaired is usually transported from its installed location to another location to be serviced, such as a repair depot. This is typical for most industrial equipment and high tech service networks. Unfortunately, more often than not, the service network is disjointed, lacking the visibility, integration and coordination to function in a manner that fosters good customer service let alone potential to generate positive revenue growth instead of additional costs.
This brief provides three reasons for SLM in service organizations with a depot-based model.