Aberdeen Research Report:
The Real-Time Service Enterprise

At Aberdeen's CSO Summit 2010, 94% of polled attendees reported that connectivity across the enterprise was vital from an operational and financial performance perspective. For leading service organizations, connectivity doesn't stop within the boundaries of the organization, but extends outwards to partners, resources, serviceable assets and customers. As the information captured from connected assets and resources is leveraged to drive customer value while improving service delivery operations and efficiency, organizations will continue to see the value in opening up the doors to connectivity.

This white paper outlines how organizations can leverage remote connectivity to drive service performance.

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