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Service Knowledge Management: Managing Information to Boost Customer Service
Market pressures are driving service organizations to search for formalized processes and tools to capture, retain and share key service data.
Email Address:
Company Name:
First Name:
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Phone Number:
Country:
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United States
Afghanistan
Albania
Algeria
American Samoa
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Anguilla
Antarctica
Antigua and Barbuda
Argentina
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China
Christmas Island
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Republic of Congo
Cook Islands
Costa Rica Cote d’Ivoire
Croatia/Hrvatska
Cuba
Cyprus Island
Czech Republic
Denmark
Djibouti
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Dominican Republic
East Timor
Ecuador
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El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvina)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
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Guinea
Guinea-Bissau
Guyana
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Holy See (City Vatican State)
Honduras
Hong Kong
Hungary
Iceland
India
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Iran (Islamic Republic of)
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
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Kenya
Kiribati
Democratic Peoples Republic of Korea
Republic of Korea
Kuwait
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Lao Peoples Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Federal State of Micronesia
Republic of Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
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Northern Mariana Islands
Norway
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Pakistan
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Palestinian Territories
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Papua New Guinea
Paraguay
Peru
Philippines
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Poland
Portugal
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Reunion Island
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
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San Marino
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Serbia and Montenegro
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Singapore
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Slovenia
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South Africa
South Georgia
Spain
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
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Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom (GB)
Uruguay
US Minor Outlying Islands
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (USA)
Wallis and Futuna Islands
Western Sahara
Western Samoa
Yemen
Yugoslavia
Zambia
Zimbabwe
Industry:
Select One
Industrial Equipment - Building Systems
Industrial Equipment - Energy
Industrial Equipment - Manufacturing Machinery
Industrial Equipment - Material Handling/Lifts
Industrial Equipment - Oil and Gas
Industrial Equipment - Ship Builder
Industrial Equipment - Other
Motor Vehicle - Aftermarket
Motor Vehicle - Automotive
Motor Vehicle - Construction/Mining/Agro Equipment
Motor Vehicle - Rail
Motor Vehicle - Recreational Vehicles
Motor Vehicle - Trucking/Buses
Motor Vehicle - Other
High Tech - 3PSPs/Contract Manufacturing
High Tech - Communication and Network Equipment
High Tech - Computing and Storage Equipment
High Tech - Office Equipment
High Tech - Semiconductor Equipment
High Tech - Other
Medical/Scientific Devices
Consumer Electronics and Appliances - Consumer Electronics
Consumer Electronics and Appliances - Vending/Kiosks
Consumer Electronics and Appliances - White Goods
Consumers Electronic and Appliances - Other
Aerospace and Defense - Aerospace
Aerospace and Defense - Commercial Aviation
Aerospace and Defense - Defense
Aerospace and Defense - MRO
Aerospace and Defense - Other
Utilities - Electric
Utilities - Natural Gas
Utilities - Water
Utilities - Other
N/A - Nondurable
Job Title:
Timeframe to purchase:
Select One
Immediate
< 3 months
3 - 6 months
6 - 12 months
> 12 months
Unknown
City:
State:
non-US
AK
AL
AR
AZ
CA
CO
CT
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
Is budget approved?
Yes
No
Approval Pending
Unknown
# of Technicians:
0-50
51-199
200-499
500-999
1000-4999
5000+
# of Planners:
# of Part Numbers:
Annual Part Sales Rev $ (mil):
Department:
Street Address:
Postal Code:
Current Parts Pricing Tool:
Current Parts Planning Tool:
Number of Employees:
ERP:
Baan
BPCS / SSA
Great Plains
JD Edwards
Mapics
Peoplesoft
Oracle
R&R
SAP
Legacy
Other
Mobile Phone Number:
Fiscal Year End:
January 31
February 28
March 31
April 30
May 31
June 30
July 31
August 31
Sept 30
October 31
November 30
Dec 31
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