SLM Notes -
An Often Overlooked Use Case of Remote Service in Service Issue Resolution

Service Issue Resolution is defined as the detect-diagnose-repair-restore work cycle in the post-sales value chain. By leveraging advanced knowledge management and diagnostics tools and techniques including remote service and content management for issue resolution, you can improve asset uptime and slash service costs in high tech service environments.

This brief describes some real-life examples of how companies are leveraging customer usage insight.

Email Address:
Company Name:
First Name:
Last Name:
Phone Number:
Country:
Industry:
Job Title:
Timeframe to purchase:
City:
State:
Is budget approved?
# of Technicians:
# of Planners:
# of Part Numbers:
Annual Part Sales Rev $ (mil):
Department:
Street Address:
Postal Code:
Current Parts Pricing Tool:
Current Parts Planning Tool:
Number of Employees:
ERP:
Mobile Phone Number:
Fiscal Year End:

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SLM Notes -An Often Overlooked Use Case of Remote Service in Service Issue Resolution

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SLM Notes -
An Often Overlooked Use Case of Remote Service in Service Issue Resolution