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DNS Service Parts Management Case Study
DNS’s Semiconductor Equipment Company reduced service part delivery from 7 days to 24 hours and Improved first time hit-rate by more than 40%.
Email Address:
Company Name:
First Name:
Last Name:
Phone Number:
Country:
Select One
United States
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
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Spain
Sri Lanka
St. Helena
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Switzerland
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Tanzania
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Tonga
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Tunisia
Turkey
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United Arab Emirates
United Kingdom (GB)
Uruguay
US Minor Outlying Islands
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (USA)
Wallis and Futuna Islands
Western Sahara
Western Samoa
Yemen
Yugoslavia
Zambia
Zimbabwe
Industry:
Select One
Industrial Equipment - Building Systems
Industrial Equipment - Energy
Industrial Equipment - Manufacturing Machinery
Industrial Equipment - Material Handling/Lifts
Industrial Equipment - Oil and Gas
Industrial Equipment - Ship Builder
Industrial Equipment - Other
Motor Vehicle - Aftermarket
Motor Vehicle - Automotive
Motor Vehicle - Construction/Mining/Agro Equipment
Motor Vehicle - Rail
Motor Vehicle - Recreational Vehicles
Motor Vehicle - Trucking/Buses
Motor Vehicle - Other
High Tech - 3PSPs/Contract Manufacturing
High Tech - Communication and Network Equipment
High Tech - Computing and Storage Equipment
High Tech - Office Equipment
High Tech - Semiconductor Equipment
High Tech - Other
Medical/Scientific Devices
Consumer Electronics and Appliances - Consumer Electronics
Consumer Electronics and Appliances - Vending/Kiosks
Consumer Electronics and Appliances - White Goods
Consumers Electronic and Appliances - Other
Aerospace and Defense - Aerospace
Aerospace and Defense - Commercial Aviation
Aerospace and Defense - Defense
Aerospace and Defense - MRO
Aerospace and Defense - Other
Utilities - Electric
Utilities - Natural Gas
Utilities - Water
Utilities - Other
N/A - Nondurable
Job Title:
Timeframe to purchase:
Select One
Immediate
< 3 months
3 - 6 months
6 - 12 months
> 12 months
Unknown
City:
State:
non-US
AK
AL
AR
AZ
CA
CO
CT
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
Is budget approved?
Yes
No
Approval Pending
Unknown
# of Technicians:
0-50
51-199
200-499
500-999
1000-4999
5000+
# of Planners:
# of Part Numbers:
Annual Part Sales Rev $ (mil):
Department:
Street Address:
Postal Code:
Current Parts Pricing Tool:
Current Parts Planning Tool:
Number of Employees:
ERP:
Baan
BPCS / SSA
Great Plains
JD Edwards
Mapics
Peoplesoft
Oracle
R&R
SAP
Legacy
Other
Mobile Phone Number:
Fiscal Year End:
January 31
February 28
March 31
April 30
May 31
June 30
July 31
August 31
Sept 30
October 31
November 30
Dec 31
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