Brochure -
Field SLM
Service Lifecycle Management (SLM) is the profit-driven optimization of the system of processes employed by durable goods manufacturers and their service network partners to ensure products perform as promised after the sale. Servigistics Field SLM is the end-to-end solution for field-based service operations where customer assets are serviced remotely or by the asset operator or by a technician traveling to the installed location to service the asset. If you have a field-based service organization, your focus should not only be on scheduling and dispatching technicians but on the integrated processes associated with planning, executing and analyzing field service operations.
Read this brochure to learn how your organization can synchronize parts and labor operations, triage all work types (e.g., installations, break-fix, preventive maintenance) across one resource pool and manage end-to-end performance by exception in order to maximize availability, growth and profitability.
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