Aberdeen Research Report -
Field Service 2011: Key Trends in Workforce Management

Between December 2010 and January 2011, Aberdeen examined the experiences and intentions of 312 service and manufacturing enterprises in the management of field service operations and their field service workforces. Aberdeen's service management research has indicated that organizations are beginning to look at service as a driver for revenue opportunities. In fact, research supports that more than half of organizations (about 53%) are looking to improve field performance in support of revenue initiatives.

This study aimed to identify emerging best practices in field service delivery and workforce management, and to provide a framework by which readers could assess their own capabilities.

Please complete the form below to view the report.

 *